Quality Customer Engineer
Dettagli
Descrizione
Our Client is a leading manufacturer of components for hydraulic steering systems (hydraulic cylinders and hydraulic steering) that has been active for over seventy years in both the local and international markets. Technology, innovation and quality are the key words for the success of a multinational company specialising in the oleodynamic sector which today boasts production sites in Italy, Brazil, India, China and the USA, as well as sales offices in Japan and Germany.
Position
The Hydraulic Customer Quality Engineer is responsible for effectively managing communication with Customers regarding defective product cases within the Steering Units, ensuring timely involvement of all relevant internal functions.
The role contributes to Problem-Solving activities for all quality-related aspects and coordinates the monitoring of actions assigned to various departments, ensuring response times that meet Customer expectations.
This position also serves as the main point of reference for planning and managing Customer Audits and visits related to both product and process.
Responsibilities:
Support to New Customer Acquisition
Support the Sales department in interactions with potential customers
Complete self?assessment questionnaires related to the Quality Management System
Organize evaluation audits required prior to business award
Management of Periodic Customer Audits
Coordinate periodic visits of SQA Inspectors at the Headquarters
Prepare documentation and activities necessary for successful audit execution
Organize meetings and lead the audit, ensuring the involvement of all relevant internal functions
Customer Complaint Management
Receive, record, and manage customer complaints
Collect complete claim information and promptly define internal and external containment actions (material return, internal inspections, on?site checks at the Customer)
Coordinate and supervise technical analysis of returned materials
Define problem?solving activities (Asaichi, Kaizen) in collaboration with the Quality Manager
Participate in root cause analysis and in the definition of corrective actions
Manage customer responses using the 8D methodology and dedicated customer portals
Prepare periodic reports on complaint trends and key quality metrics
Continuous Improvement
Initiate and coordinate root cause analyses using WCM tools (5G, 4M, Ishikawa, 5 Whys, 5W1H, TWTTP, HERCA)
Manage improvement projects according to priorities defined in the QA Matrix
Formalize improvement activities using Kaizen methodologies (quick, standard, advanced, major)
Ensure consistent application of the PDCA cycle
Asaichi Meetings
Collaborate with the Asaichi team (Quick or Standard Kaizen) or with dedicated teams for Major Kaizen activities
Participate regularly in Asaichi meetings, sharing updates, issues, and priorities
Monitor activities assigned to various departments and ensure adherence to established timelines to meet Customer expectations
Requirements
Degree in Engineering or technical diploma
Knowledge of problem?solving methodologies (8D, Ishikawa, 5 Whys, etc.)
Familiarity with Quality Management Systems (ISO 9001 and equivalent)
Strong technical analysis skills and ability to manage statistical data
Excellent communication skills with customers and internal functions
Ability to coordinate and manage projects (Kaizen, PDCA)
Knowledge of key WCM tools
Fluent English
Understanding of basic hydraulics concepts
Experience in Quality Customer Service, Customer Quality Engineering, or Quality Assurance (preferably in the metalworking or automotive industry)
Other information
What We Offer:
International work environment
Innovation?driven context
Professional growth opportunities
Employment offer and job level will be defined based on the experience gained in the role
Annuncio valido fino a: 31-Dec-2026
